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Terms of Use


Registration

In order to use this website, we recommend the user should first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also checkout as a guest without creating an account but an email address is required to place an order, this will be used to notify you of the various statues of your order.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you

Shipping FAQs

All Gifts are shipped by our dedicated delivery personals from our offshore partners, if we cannot meet a delivery date we will normally notify you before you complete your order or later using the communication method provided during the registration. Gifttokerala.com will ship all orders based on the customers’ requirements and we will notify you as soon as our representative make the delivery.

Substitution of a Gift

Certain times a gift shown might be out of stock, we reserve the right to substitute the basket of similar size to hold the same products that was chosen.

Refund/Return Policy

All gifts are delivered in person and our delivery person confirms the secure delivery of your gift to the recipient. In the event of any damage to your gift a full refund will be issued, provided you notify the damage to the delivery person before he/she leaves the place. We have a 100% percent customer satisfaction guaranteed. If you or your recipient are not completely satisfied with the quality of your order please contact our customer service department immediately to ensure a prompt exchange or refund. Please familiarize yourself with all of our return, exchange and delivery policies. Corporate telephone number is +1 954 840 6637 and Offshore: +91 989 590 0083

Refund / Re-delivery is not eligible for following conditions

  • If the customer didn't provide recipient's reachable phone number in Kerala
  • If the customer didn't provide recipient's correct address
  • If the recipient is not present at given address.
  • If the customer rejected the gift / the authority not permitted to deliver the gift
  • If the recipient is not responding to the phone calls from gifttokerala.com on the delivery date
  • If the customer failed to respond to gifttokerala.com communications(if necessary) on the delivery date
  • If the customer didn't provide correct contact information including phone number and email address
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